Shipping and Returns
1. Order Processing
Orders are typically processed within 1-2 business days. During peak seasons, processing may take 3-5 business days. You will receive a confirmation email once your order ships.
2. Shipping Options
We offer various shipping methods:
- Standard Shipping: 3-7 business days
- Express Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Available methods vary by destination.
3. Shipping Rates
Shipping costs are calculated based on:
- Order weight and dimensions
- Delivery destination
- Selected shipping method
Free standard shipping on orders over $100.
4. Domestic Shipping
We ship to all 50 states:
- Standard: 3-7 business days
- Express: 2-3 business days
- Overnight: Next business day
Processing time additional to transit time.
5. International Shipping
We ship to select countries worldwide:
- Delivery times vary by destination
- Customs fees and import taxes may apply
- Additional processing time for international orders
6. Order Tracking
All orders receive tracking numbers:
- Sent via email when order ships
- Track through our website
- Allow 24 hours for tracking activation
7. Shipping Confirmation
You will receive:
- Order confirmation immediately
- Shipping confirmation with tracking
- Delivery notification when available
8. Address Accuracy
Ensure your address is:
- Complete and accurate
- Including apartment numbers
- With correct postal codes
We cannot redirect packages once shipped.
9. Signature Requirements
Signature required for:
- Orders over $250
- High-value items
- Certain destinations
Specify delivery instructions at checkout.
10. Return Policy
We accept returns within 30 days of purchase:
- Items must be unworn and in original condition
- Original packaging and tags required
- Proof of purchase necessary
11. Return Process
To start a return:
- Visit our returns portal online
- Enter your order number
- Select items to return
- Choose return method
- Print return label
12. Return Shipping
Customers are responsible for return shipping unless:
- Item is defective
- Wrong item was sent
- Return is due to our error
Original shipping fees are non-refundable.
13. Refund Processing
Refunds are processed within:
- 7-10 business days after receipt
- To original payment method
- Additional bank processing time may apply
14. Non-Returnable Items
The following cannot be returned:
- Intimate apparel and swimwear
- Final sale items
- Personalized products
- Items without proof of purchase
15. International Returns
International customers:
- Responsible for return shipping costs
- Must complete customs documentation
- Subject to import/export restrictions
16. Damaged Items
For damaged items:
- Contact us within 48 hours
- Provide photos of damage
- We will arrange resolution
17. Return Status
Track your return:
- Using tracking number
- Through your account
- Via customer service
18. Return Packaging
We recommend:
- Using original packaging
- Properly protecting item
- Including all documents
- Securely sealing package
19. Processing Time
During busy periods:
- Processing times may be extended
- We will keep you updated
- Your patience is appreciated
20. Customer Service
For assistance:
- Visit our help center
- Contact customer service
- Check order status online
Our team is ready to help.
For specific shipping or return questions, please visit our help center or contact customer service through our website. We appreciate your business and strive to provide the best possible service experience.